Frequently Asked Questions

Our store address is:

The Mill Shop
Tynwald Mills
Tynwald National Park
St John’s
Isle of Man
IM4 3AD

Baby changing facilities are available in the following areas:

Ladieswear (near Neb Cafe)
Outdoor Toilets

We have car parking for over 200 cars on-site, with an overflow car park also available.
We also have designated disabled parking nearby to key areas of the store.

As a high profile retailer, we are approached by many charities to support good causes, all deserving in their own right. Unfortunately we cannot support them all and we believe that by channelling our resources into long-term strategic partnerships, we can maximise our positive social and environmental impact

Deliveries to the UK mainland and Northern Ireland generally take two to three working days and international delivery can also be arranged. Please ask in store for details or call our Customer Service Centre on 801213 (overseas callers +44 (0)1624 801213).

From book signings to beauty launches, there is always something going on in store. Keep an eye on our events calendar, or sign up to our mailing list to make sure you never miss out.

If an item has been found or handed in it will be passed to our customer service desk for secure storage for a short period of time. Call us on 01624 801213 and ask for Lost Property.

You will need to provide the time and date and give a detailed description of the item.

Every consultation, lasting around 2 hours, will be tailored to your individual needs. There is no charge for this service but a minimum spend may be required.

The ultimate shopping experience, this luxury service makes a fantastic gift for both women and men.

Buy a gift card today and we’ll send the lucky person a gift letter outlining everything that awaits them.

To book an appointment or for more information, please call your nearest store.

To find out whether we sell a particular product, give us a call on 01624 801213.

Our Refund Policy states…

If you’re hungry whilst you’re visiting Tynwald Mills, we have 2 dining outlets for you to pick from; The Cat Cafe for lighter bites and accompanying children’s play park, or The Neb Cafe for a wider range of hot food & drinks at your disposal.

If you’re looking to take something home, why not ask for a take-out or take advantage of The Delicatessen.

Tynwald Mills currently runs two sales per year, one in winter and one in summer. The exact dates are available nearer the time, so sign up to our mailing list to be the first to know.

If you live outside the EU and are planning to take your purchases out of the EU within three months, you can claim back VAT paid on most of your in-store purchases at Tynwald Mills.

You must not have spent longer than 365 days in the EU over the past two years, and the total spend at Tynwald Mills must be over £50.

When you are leaving the UK, please take your VAT 407 form to UK customs at the airport for validation (you will be expected to have your purchases ready to show them).

Simply follow the process at the airport and (providing the tax free requirements have been met) your refund will be processed via your refund method of choice.