Main Store:
Closed Now (Opens Thu 10:00)
Tree Top Tumble:
Closed Now (Opens Thu 10:00)
The Neb Café:
Closed Now (Opens Thu 10:00)
About Us

FAQs

Find everything you need to know about visiting Tynwald Mills.

From store information and facilities to opening times and services, our FAQs provide helpful details to help you plan a smooth and enjoyable visit.

What can I find at Tynwald Mills?

Tynwald Mills is the Isle of Man’s premier shopping destination, offering a wide variety of retail departments all under one roof. From fashion, footwear, and accessories to homeware, gifts, and local artisan products, you’ll find something for everyone. We also proudly stock items from over 70 local suppliers, supporting the best of Manx innovation and creativity.

Where is Tynwald Mills located?

You’ll find us on the west of the island, in St. John’s, located just behind Tynwald Hill. Our location is easily accessible by car, with ample free parking available on-site.

What are your opening hours?

Tynwald Mills is open seven days a week.
• Monday –Sunday: 10 AM – 5:30 PM

Do you stock local brands and products?

Yes! We’re proud to showcase products from over 70 local suppliers, including Manx-made food, gifts, art, and crafts. It’s the perfect place to find something uniquely local or to take home as a souvenir.

Are there dining options available on-site?

Absolutely. You can relax and refuel in one of our inviting cafés, offering everything from light bites and coffee to homemade cakes and hearty meals — perfect for a shopping break.

Is Tynwald Mills family-friendly?

Yes, Tynwald Mills is a family-friendly destination. Alongside our retail and dining options, we also have the Tree Top Tumble indoor play area, providing fun for younger visitors while parents shop or relax nearby.

Are dogs allowed inside Tynwald Mills?

Whilst we are dog friendly in both of our café’s, courtyard and pet shop, please note that dogs are not allowed in and other parts of the store.

Do you offer gift vouchers?

Yes! Tynwald Mills gift vouchers are available to purchase online or in-store and can be used across a wide selection of our departments, making them an ideal gift for any occasion.

Is there accessibility for wheelchair users and pushchairs?

Yes, our site is fully accessible, with ramps, wide aisles, and accessible toilet facilities to ensure a comfortable experience for all visitors.

Who can I contact for more information?

For general enquiries, please contact the Tynwald Mills by phone or email, or speak to a member of staff during your visit. We’ll be happy to help with directions, product availability, or upcoming promotions and events.

What are the Tree Top Tumble Opening Hours?

Tree Top Tumble is open every day from 10:00 am – 5:00 pm, with three 2-hour play sessions available for children to burn off some energy:
• 10:00 am – 12:00 pm
• 1:00 pm – 3:00 pm
• 3:00 pm – 5:00 pm

How much is it per child?

• Under 2s: £3.50 for up to 2 hours of play
• Over 2s: £5.50 for up to 2 hours of play

What does the play area include?

Tree Top Tumble has something to suit children of all ages:
• Sensory area for babies
• Mini play area for toddlers
• Large indoor play area for children over 4

How many children can it hold at any given time?

• Large play area: 45 children
• Sensory area: 8 babies
• Mini play area: 14 toddlers

What are the height and age restrictions?

• Baby and toddler areas: 4 years and under
• Large play area: Up to 11 years old or 1.45m in height

Are catering facilities available?

Yes. We have vending machines within our play area offering cold drinks, snacks, and coffee to go. For more substantial meals, you can visit Neb Café or Cat That Café. Please note that no food or drink is allowed in the play areas, but a designated seating area is provided nearby.

Can we host kids’ parties?

Yes we can! We can host children’s parties for up to a maximum of 25 kids. For any enquiries please contact events@tynwaldmills.com

Are baby changing facilities available?

Yes, baby changing facilities are available on-site.

Do you offer vegetarian, vegan, or gluten-free options?

Yes! We have a variety of options to suit different dietary needs—just ask our team if you're unsure

Do you take bookings or is it walk-in only?

We are primarily walk-in, but feel free to contact us for group bookings or special arrangements.

Are dogs or pets allowed?

Well-behaved dogs are very welcome in both our cafe and outdoor seating area located outside the Neb Cafe — Don't forget to ask for a doggy sausage!

Do you have outdoor seating?

Yes, we offer a cosy outdoor area for those sunny days or fresh-air coffee breaks.

Is Wi-Fi available for customers?

Yes, free Wi-Fi is available.

Are you wheelchair accessible?

Yes, our café is wheelchair accessible, and we’re happy to assist if needed.

Do you cater for allergies or dietary requirements?

Yes, please let us know your dietary needs when ordering and we’ll do our best to accommodate.

Do you accept card payments/contactless?

Yes, we accept all major cards (excluding Amex) and contactless payments, including Apple Pay and Google Pay.

Do you have loyalty cards or any special offers?

With our loyalty card, you gain points for every pound spent, and in both of our cafes, every 10th filter coffee is free, make sure to ask in store for one.

Can Tynwald Mills gift vouchers be used in the cafes?

Absolutely!

What is the Dog Grooming Room at Tynwald Mills?

The Dog Grooming Room is a self-hire grooming space designed for dog owners who want to pamper their pets in a comfortable, private, and fully equipped environment. It’s the perfect way to give your furry friend a professional grooming experience — all done by you!

How much does it cost to hire the grooming room?

Our Do It Yourself (DIY) grooming service costs £20 per hour. This gives you full, private use of the room and all its facilities for one hour.

What’s included in the hire?

During your one-hour session, you’ll enjoy:
• Exclusive access to the grooming area for you and your dog only.
• Washing and drying facilities with professional-quality equipment.
• High-quality shampoo and fragrances to keep your dog smelling fresh.
• Soft, clean towels to make drying quick and easy.
Everything you need for a successful grooming session is ready and waiting for you!

How do I book a session?

Booking is quick and easy! Simply use the booking form below to reserve your preferred time slot. Alternatively, you can book to have your dog groomed professionally through our Dog Groomer Kayleigh (Grooming Marvellous) or doggy teeth cleaner Dawn (Dogtastic Teeth Cleaning) , who can assist you with availability and scheduling.

Where is the Dog Grooming Room located?

The Dog Grooming Room has recently relocated within the Tynwald Mills complex and is easily accessible from the main car park. It is located just to the right of the main entrance in the outdoor pods. Clear signage will direct you straight to the entrance.

Can I bring my own products or equipment?

Yes — while we provide premium shampoos, fragrances, and towels, you’re more than welcome to bring your own grooming products or tools, especially if your dog has sensitive skin or special requirements.

How long can I book the room for?

Standard bookings are for one hour, but longer sessions may be available depending on demand. Please contact us or note any special requests when booking.

Is there staff available to help with grooming?

As this is a self-hire service, grooming is entirely carried out by you. Our team does not provide grooming or dog-handling services, but the space is designed to make the process simple, safe, and enjoyable.

What are my responsibilities when using the room?

We ask all users to:
• Supervise their dogs at all times.
• Clean up after use and leave the space tidy for the next guest.
• Use the equipment safely and respectfully.
This helps us maintain a clean, welcoming environment for everyone.

Purchase Gift Vouchers Online

Give the gift of choice with a Tynwald Mills Gift Card, the perfect present for any occasion. Whether it’s a birthday, anniversary, thank you or just because, our gift cards make treating someone special simple and thoughtful.